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Note

To be written.

What to include

A ticket with these details is usually resolved in one round trip instead of three:

• Request IDs for the failing calls, and timestamps in UTC.
• The exact error returned — status code and body.
• What you expected instead, and when it last worked.
• The region you’re operating in.

Warning

Never include an API key, password, or any other secret in a ticket. If a secret has already been sent to us, treat it as leaked: revoke and rotate it — see API keys.